Beautifully crafted. Heavily guarded.

Managed IT, web design, and SEO for businesses that can’t afford to miss.

Infrastructure, website, and search rankings — one accountable team, instead of three vendors blaming each other.

Founder-led. Team-backed. Since 2013 5.0 Google rating 40+ businesses supported 97% answered within 5 min

Trusted by 40+ small and medium businesses on the North Shore and beyond. ★★★★★ 5.0 from 8+ Google reviews

Middleton · Peabody · Danvers · Beverly · Salem · Marblehead · Gloucester · Ipswich · Lynnfield · Saugus · Wakefield

Remote clients across the United States and overseas

A technical team you can count on

One team, not three vendors

Your IT company, your web designer, and your SEO agency — the same people, on the same call. Nothing falls between the cracks, and nobody points fingers.

Uptime you can rely on

Monitored systems, tested backups, patched machines. We fix small problems before they become the kind that stop your business.

Built to rank

Every site we ship is fast, structured, and written to be found. Design that wins trust, engineering that wins search.

No jargon, just results

Plain answers, clear invoices, honest timelines. You'll always know what we did, why it mattered, and what it cost.

See our work

For companies that refuse to be ignored — scroll down to some of the work below ↓

What our clients say

I have worked with Greg at Knowledge Designs for almost 5 years. The services he offers and the process of setting everything up, especially all done virtually, is incredible. He is ahead of the curve when it comes to customer service and integrating my business with the latest technologies, and following up periodically to make sure everything is running smooth and up to date. I highly recommend working with Knowledge Designs!

Max Oliveira5-year remote client · Google review · ★★★★★

Greg at Knowledge Designs is a top tier producer. From day one he has been responsive, meticulous, and gone above and beyond with our best interest in mind. SDC Container LLC would not be where we are today without Knowledge Designs. I highly recommend Greg for any website, IT, or marketing strategy services!

Steve — SDC Container LLCGoogle review · ★★★★★

Our business has used Knowledge Designs for over 5 years and we have nothing but great things to say about Greg and his work. He is a valuable member of our team and keeps things running smoothly. His response rate is off the charts! Highly recommend.

Karen M.5-year client · Google review · ★★★★★

We own several businesses, and have relied on Greg to help keep our systems up to date and running smoothly. Not only is Greg a master of his craft, but he is also easy to work with and an all around great person.

Griffin DussaultMulti-business owner · Google review · ★★★★★

I have been using Knowledge Designs for both my business as well as in my home. Greg is fantastic. No matter what problem I’ve had, he has been able to fix it while often recommending better ways of accomplishing my tasks. After he services my systems, they run like they are brand new — and one of them is 8 years old! He always goes above and beyond.

Roberta H. — Accounting ServicesGreater Boston · Google review · ★★★★★

Greg is very knowledgeable and polite and comes quickly! I’d be lost without him!

Jean D.Google review · ★★★★★

Greg doesn’t just handle our website — he takes care of the large majority of our day-to-day IT, too. He’s helped us with backups more times than I can count, and he’s never let us down. We enjoy having Knowledge Designs as part of our team.

Client, Construction Firm35+ staff · 8-year client

Knowledge Designs began working with us over nine years ago. We’ve always felt like we’re in phenomenal hands, and we truly value the trust we’ve built together over the years.

Client, Large Accounting Firm9-year client
5.0 from 8+ Google reviews

We take our clients’ security seriously, in the office and out, and you’ll get the same treatment. We don’t advertise who we work for; the work speaks for itself when we meet, virtually or in person.

Reviews marked Google appear exactly as our clients published them; the rest are anonymized by choice. References available on request.

What we deploy, secure, and support

The platforms, the protection, and the day-to-day work — on-premise, cloud, and hybrid for privacy.

Who we work with

We keep our clients’ names off our website on purpose — the same discretion we’ll extend to you. Here’s the range of North Shore businesses we protect, build, and grow.

Construction & builders

General contractors and builders across the North Shore run on our managed IT — private cloud storage for plans and photos, Microsoft 365, and cybersecurity that travels from the office to the job site. One of our construction clients has trusted us for 9+ years.

9+ years MSP
  • Private cloud storage
  • Microsoft 365
  • On-site & off-site cybersecurity
  • Helpdesk & remote support
  • Backups & disaster recovery

Why our sites behave differently

Most of the web runs on software that has to be patched.

WordPress powers roughly four in every ten websites. That is not a criticism of WordPress, it is a description of what you take on when you use it: a database, a theme, a stack of plugins, and a login page facing the open internet. Every one of those is a thing that updates, and a thing that can be exploited between updates.

Plugins to keep updated 10 → 0

WordPress10
Static0

Scripts the browser downloads 35 → 1

WordPress35
Static1

Page weight 432KB → 48KB

WordPress432KB
Static48KB

One real 32-page Elementor site, measured against its rebuild. Not a demo.

View the numbers as a table
MeasureWordPressStatic rebuild
Plugins to keep updated100
Scripts the browser downloads351
Page weight432KB48KB

What that means for getting hacked

A page we build has no database to inject, no PHP running on it, no plugins carrying somebody else’s vulnerabilities, and no admin login to guess at. It is not invulnerable, your DNS, your hosting and your email all still matter, but the attack that hits most small business websites has nothing here to attack.

The maintenance follows from the same thing. No plugin updates to schedule, nothing to break during a core upgrade, no store extensions falling out of step with each other. In our experience that removes more than half the routine work a WordPress site generates in a year, and most of the unplanned downtime with it.

See the full comparison

Where this approach stops

It covers about nine in ten of the sites a small business actually needs. That is our own count across fifteen years, not an industry figure, and it is worth saying plainly where the tenth one lands.

  • Large or complex catalogs. Hundreds of variants, live inventory sync, customer accounts and order history. That is what WooCommerce and Shopify are for, and we build on them when the job calls for it.
  • Daily restructuring by your own team. If someone in your office needs to add and rearrange whole page layouts every week without calling us, a visual builder earns its keep. Webflow or WordPress, and we will set it up properly.
  • A site you already have and like. Often the right answer is not a rebuild at all. We work on existing sites regularly, and we will say so rather than sell you a new one.

We would rather tell you which of these you are before you sign anything than discover it halfway through.

What it scores, on Google’s own scale

Performance, accessibility and SEO measured by Google, on live sites, not a demo. You can check either of these yourself in about thirty seconds at pagespeed.web.dev.

knowledge-designs.com This site
  • 100Performance
  • 100Accessibility
  • 100Best practices
  • 99SEO

Core Web Vitals — 3/3 passed

sdccontainer.com Client · booking system
  • 98Performance
  • 99Accessibility
  • 100Best practices
  • 99SEO

Core Web Vitals — 3/3 passed

The accessibility number is the one most agencies quietly skip. It is also the one that keeps you out of trouble, and it is measured the same way every time.

The same hands build your site

Your website won’t look like a template.

The person who secures your network is the one who draws and builds the site. Fifteen years of design work sits behind this one — motion, interaction, and a few builds made purely to see what a browser can be pushed to do.

  • 15 years Of design work Long enough to have built in every fashion that came and went.
  • 175+ Websites built For businesses of every size, in and well beyond Massachusetts.
  • ~57 Still live today We don’t host or maintain them all — plenty outlasted the contract.

Owners retire, shops close, businesses get sold. Fifteen years is long enough to watch all of it happen — several times over.

Visit GregPagliarulo.com

Straight answers

Before you hire anyone, read these.

Managed IT · Buyer’s guide

How much does managed IT cost?

Per-user, per-device or tiered. What drives your number, what should always be included, and how to compare quotes without getting burned.

7 min read →

Switching · Guide

Fed up with your IT provider?

The signs it’s genuinely time to move, what a switch involves week by week, and the two things that trip people up.

8 min read →

Cybersecurity · Guide

What security do you actually need?

How attacks really start. The seven protections that stop most of them. And four questions that show whether your provider is handling it.

8 min read →

More in Insights — including what a website should cost and how local SEO actually works.

Services

01

Managed IT & support

Monitoring, patching, backups, cybersecurity, and a real person on the phone when something breaks. On-premise, cloud, or hybrid — built around how your office actually works.

Explore managed IT →
02

Web design & development

Custom sites designed to win trust and engineered to load fast. From brochure sites to full platforms with CMS, e-commerce, and integrations.

Explore web design →
03

SEO & content marketing

Technical SEO, local search, and content that answers what your customers are already asking. Measured in rankings and calls, not reports.

Explore SEO & marketing →
04

Ongoing care plans

Updates, security, backups, and uptime monitoring, with small fixes handled before you notice. Your site and systems looked after every month, so small issues never grow into the kind that stop your business.

Greg Pagliarulo, founder of Knowledge Designs LLC

No hand-offs. No hold music.

Knowledge Designs is built and run by Greg Pagliarulo — no account managers, no outsourced tickets, no hand-offs. When something breaks or ranks, you’re talking directly to the person who fixed it.

A small dedicated team backs him up for off-hour support and bigger jobs, every client environment is documented in writing rather than kept in one head, and the team is expanding — so coverage never depends on one calendar.

Based in Middleton, Massachusetts — serving IT and web design clients across the North Shore and Greater Boston since 2013.

Pricing

Website plan

Flat monthly

All-in · nothing upfront

  • Custom design, built for you
  • Hosting, security & SSL included
  • Ongoing updates & support
  • Every recurring cost in one flat bill

Launch build

Fixed quote

Own it outright

  • Up to 5 pages, custom design
  • Mobile-first, fast, secure
  • Local SEO foundations
  • Launched in 3–4 weeks

Business build

Custom scope

Quoted to your goals

  • Up to 15 pages, CMS you can edit
  • Copywriting & content structure
  • Full on-page SEO build-out
  • Integrations: booking, CRM, forms

Every project is scoped and quoted up front — one clear number, no hourly meters and no surprises. Prefer to spread the cost? The monthly plan bundles design, hosting and upkeep into a single predictable bill with nothing due at the start. Want to own it outright? Choose a one-time build. Tell us what you need and we’ll send an itemized quote.

Recurring plans are priced to your headcount, devices, and goals — not a one-size sticker. Tell us what you run and we’ll send a straight, itemized number. Get your quote.

Free · No obligation · Nothing to sign

Not sure where you stand? Start with a free look.

Our free 15-point IT health check reviews your backups, security, licensing and network — and you get a written summary in plain language. What’s fine, what needs attention, what’s urgent. No pitch, no follow-up sequence, and if your setup is in good shape we’ll say so.

See the 15 points

Questions, answered

You call, email, or message — a real person picks it up. Most issues are fixed remotely within minutes; anything hands-on gets scheduled on-site. Behind the scenes, monitoring and patching prevent most problems before you ever see them.

97% of the time, within 5 minutes during business hours. After-hours emergencies are covered by our small dedicated support team, so urgent issues never wait for morning.

Technical SEO, local search optimization, monthly content, link-worthy pages, and Google Business Profile management — with a plain-English monthly report on rankings, traffic, and the calls it generated.

For managed IT (MSP) agreements you choose the term that fits — 1-month, 1-year, or 3-year plans, with better rates the longer you commit. Website care and SEO retainers run month-to-month after onboarding. Either way, we earn the renewal by being good, not by locking you in.

Your website runs on infrastructure we secure, and ranks on content we manage. One team sees the whole picture — so a server issue, a site bug, and a rankings dip never turn into three support tickets with three vendors.

Greg Pagliarulo, directly — the person who builds, secures, and ranks your systems. A small dedicated team covers off-hours and larger projects. No call centers, no ticket queues, no hand-offs.

Ready for a team that handles all of it?

Start a conversation

Prefer to pick a time? Book an appointment →

Or call (978) 885-1819 — if we’re on a job, leave a message and you’ll hear back the same business day.