One team, not three vendors
Your IT company, your web designer, and your SEO agency: the same people, on the same call. Nothing falls between the cracks, and nobody points fingers.
Beautifully crafted. Heavily guarded.
Managed IT, web design, and SEO for businesses that cannot afford to miss.
Infrastructure, website, and search rankings: one accountable team, instead of three vendors blaming each other.
Founder-led. Team-backed.
Since 2013
5.0 ★ Google rating
40+ businesses supported
97% answered within 5 min
Trusted by 40+ small and medium businesses on the North Shore and beyond. ★★★★★ 5.0 from 12+ Google reviews
Middleton · Peabody · Danvers · Beverly · Salem · Marblehead · Gloucester · Ipswich · Lynnfield · Saugus · Wakefield
Remote clients across the United States and overseas
A technical team you can count on
Uptime you can rely on
Monitored systems, tested backups, patched machines. We fix small problems before they become the kind that stop your business.
Built to rank
Every site we ship is fast, structured, and written to be found. Design that wins trust, engineering that wins search.
No jargon, just results
Plain answers, clear invoices, honest timelines. You will always know what we did, why it mattered, and what it cost.
See our work
For companies that refuse to be ignored. Scroll down to some of the work below ↓What our clients say
5.0
Rated 5.0 out of 5. Opens in a new tab.
We take our clients’ security seriously, in the office and out, and you will get the same treatment. We do not advertise who we work for; the work speaks for itself when we meet, virtually or in person.
Every review here is a verified Google review, shown exactly as our clients published it. References available on request.
What we deploy, secure, and support
The platforms, the protection, and the day-to-day work: on-premise, cloud, and hybrid for privacy.
Knowledge Designs deploys, secures, and supports Microsoft 365, Microsoft Azure, Amazon AWS, on-site and off-site backups, private AI systems, OwnCloud and NextCloud, DigitalOcean, Webflow, WordPress, website CMS platforms, cybersecurity, FortiGate firewalls, Proxmox, virtualization, SaaS, Windows Server, Linux, Google Workspace, Cloudflare, VoIP phone systems, Microsoft Teams, SharePoint, QuickBooks hosting, and both Mac and Windows support. Security and continuity services include endpoint protection, Microsoft Intune, multi-factor authentication and single sign-on, UniFi networking, Synology NAS, Veeam backup, Hyper-V, Docker, email security, ransomware protection, disaster recovery, remote support, managed Wi-Fi, structured cabling, access control, compliance, cloud-hybrid solutions, firewall management, patch management, password management, security awareness training, 24/7 monitoring, and business continuity planning. Project and support work includes help desk support, server migration, email migration, cloud migration, network installation, office moves and relocations, server room buildouts, Windows 11 upgrades, hardware procurement, data recovery, printer and copier setup, IT consulting, vCIO services, website hosting, website maintenance, SSL and domain management, local SEO, and Google Business Profile management, for businesses across the North Shore of Massachusetts.
Why our sites behave differently
Most of the web runs on software that has to be patched.
WordPress powers roughly four in every ten websites. That is not a criticism of WordPress, it is a description of what you take on when you use it: a database, a theme, a stack of plugins, and a login page facing the open internet. Every one of those is a thing that updates, and a thing that can be exploited between updates.
~43%
of all websites run WordPress Source: W3Techs
Plugins to keep updated 10 → 0
WordPress10
Static0
Scripts the browser downloads 35 → 1
WordPress35
Static1
HTML weight 432KB → 48KB
WordPress432KB
Static48KB
One real 32-page WordPress site (built with Elementor), measured against its rebuild. Not a demo.
View the numbers as a table
| Measure | WordPress | Static rebuild |
|---|---|---|
| Plugins to keep updated | 10 | 0 |
| Scripts the browser downloads | 35 | 1 |
| HTML weight | 432KB | 48KB |
What that means for getting hacked
A page we build has no database for an attacker to break into, no server code running behind it, no plugins carrying somebody else’s security holes, and no admin login to guess at. It is not bulletproof: your domain, your hosting and your email all still matter. But the attack that hits most small business websites has nothing here to hit.
The maintenance follows from the same thing. No plugin updates to schedule, nothing to break during a core upgrade, no store extensions falling out of step with each other. In our experience that removes more than half the routine work a WordPress site generates in a year, and most of the unplanned downtime with it.
See the full comparisonWhere this approach stops
It covers about nine in ten of the sites a small business needs. That is our own count across fifteen years, not an industry figure, and it is worth saying plainly where the tenth one lands.
- Large or complex catalogs. Hundreds of variants, live inventory sync, customer accounts and order history. That is what WooCommerce and Shopify are for, and we build on them when the job calls for it.
- Daily restructuring by your own team. If someone in your office needs to add and rearrange whole page layouts every week without calling us, a visual builder earns its keep. Webflow or WordPress, and we will set it up properly.
- A site you already have and like. Often the right answer is not a rebuild at all. We work on existing sites regularly, and we will say so rather than sell you a new one.
We would rather tell you which of these you are before you sign anything than discover it halfway through.
What it scores, on Google’s own scale
Performance, accessibility and SEO measured by Google, on the live sites themselves. You can check any of these yourself in about thirty seconds at pagespeed.web.dev.
- 99Performance
- 100Accessibility
- 100 (see note)Best practices
- 100SEO
Core Web Vitals · awaiting Google’s real-visitor data
- 76Performance
- 100Accessibility
- 100Best practices
- 100SEO
Core Web Vitals · awaiting Google’s real-visitor data
- 100Performance
- 95Accessibility
- 100 (see note)Best practices
- 100SEO
Core Web Vitals · awaiting Google’s real-visitor data
* Best practices is 100 for everything these sites themselves contain. Test any of the live addresses and you will see a lower number, and the whole gap is Cloudflare, the anti-spam and analytics service in front of both sites, adding a small file to every page. Google’s test flags an ageing piece of code inside it. Nothing we wrote, nothing we can change, and it happens to every site behind the same protection. We show each site’s own score and tell you why the live one differs.
The accessibility number is the one most agencies quietly skip. It is also the one that keeps you out of trouble, and it is measured the same way every time.
The same hands build your site
Your website will not look like a template.
The person who secures your network is the one who draws and builds the site. Fifteen years of design work sits behind this one: motion, interaction, and a few builds made purely to see what a browser can be pushed to do.
- 15 years Of design work Long enough to have built in every fashion that came and went.
- 175+ Websites built For businesses of every size, in and well beyond Massachusetts.
- ~57 Still live today We do not host or maintain them all; plenty outlasted the contract.
Owners retire, shops close, businesses get sold. Fifteen years is long enough to watch all of it happen, several times over.
Visit GregPagliarulo.com (opens in a new tab)Straight answers
Before you hire anyone, read these.
Managed IT · Buyer’s guide
How much does managed IT cost?
Per-user, per-device or tiered. What drives your number, what should always be included, and how to compare quotes without getting burned.
Switching · Guide
Fed up with your IT provider?
The signs it is genuinely time to move, what a switch involves week by week, and the two things that trip people up.
Cybersecurity · Guide
What security do you actually need?
How attacks really start. The seven protections that stop most of them. And four questions that show whether your provider is handling it.
More in Insights, including what a website should cost and how local SEO works.
Services
01
Managed IT & support
Monitoring, patching, backups, cybersecurity, and a real person on the phone when something breaks. On-premise, cloud, or hybrid, built around how your office works.
Explore managed IT →02
Web design & development
Custom sites designed to win trust and engineered to load fast. From brochure sites to full platforms with CMS, e-commerce, and integrations.
Explore web design →03
SEO & content marketing
Technical SEO, local search, and content that answers what your customers are already asking. Measured in rankings and calls, not reports.
Explore SEO & marketing →04
Ongoing care plans
Updates, security, backups, and uptime monitoring, with small fixes handled before you notice. Your site and systems looked after every month, so small issues never grow into the ones that shut you down for a day.
No hand-offs. No hold music.
Knowledge Designs is built and run by Greg Pagliarulo: no account managers, no outsourced tickets, nobody passing you along. When something breaks or ranks, you are talking directly to the person who fixed it.
A small dedicated team backs him up for off-hour support and bigger jobs, every client environment is documented in writing rather than kept in one head, and the team is expanding, so coverage never depends on one calendar.
Based in Middleton, Massachusetts, serving IT and web design clients across the North Shore and Greater Boston since 2013.
Pricing
Website plan
Flat monthly
All-in · nothing upfront
- Custom design, built for you
- Hosting, security & SSL included
- Ongoing updates & support
- Every recurring cost in one flat bill
Launch build
Fixed quote
Own it outright
- Up to 5 pages, custom design
- Mobile-first, fast, secure
- Local SEO foundations
- Launched in 3–4 weeks
Business build
Custom scope
Quoted to your goals
- Up to 15 pages, CMS you can edit
- Copywriting & content structure
- Full on-page SEO build-out
- Integrations: booking, CRM, forms
Every project is scoped and quoted up front: one clear number, no hourly meters and no surprises. Prefer to spread the cost? The monthly plan bundles design, hosting and upkeep into a single predictable bill with nothing due at the start. Want to own it outright? Choose a one-time build. Tell us what you need and we will send an itemized quote.
Care plan
Flat monthly
Scoped to your website
- Website updates & maintenance
- Daily backups, uptime monitoring
- Security patching & SSL
- Small fixes included
Managed IT
Per seat
Priced to your team size
- Full office IT support & helpdesk
- Cybersecurity, firewalls, antivirus
- Microsoft 365 / cloud management
- 97% answered within 5 minutes
Growth: IT + SEO
Custom retainer
IT + SEO, one invoice
- Everything in Managed IT
- Monthly SEO & content program
- Quarterly strategy reviews
- One team, one invoice
Recurring plans are priced to your headcount, devices, and goals, not a one-size sticker. Tell us what you run and we will send a straight, itemized number. Get your quote.
Free · No obligation · Nothing to sign
Not sure where you stand? Start with a free look.
Our free 15-point IT health check reviews your backups, security, licensing and network, and you get a written summary in plain language. What is fine, what needs attention, what is urgent. No pitch, no follow-up sequence, and if your setup is in good shape we will say so.
Questions, answered
You call, email, or message and a real person picks it up. Most issues are fixed remotely within minutes; anything hands-on gets scheduled on-site. Behind the scenes, monitoring and patching prevent most problems before you ever see them.
97% of the time, within 5 minutes during business hours. After-hours emergencies are covered by our small dedicated support team, so urgent issues never wait for morning.
Technical SEO, local search optimization, monthly content, link-worthy pages, and Google Business Profile management, with a plain-English monthly report on rankings, traffic, and the calls it generated.
For managed IT (MSP) agreements you choose the term that fits: 1-month, 1-year, or 3-year plans, with better rates the longer you commit. Website care and SEO retainers run month-to-month after onboarding. Either way, we earn the renewal by being good, not by locking you in.
Your website runs on infrastructure we secure, and ranks on content we manage. One team sees the whole picture, so a server issue, a site bug, and a rankings dip never turn into three support tickets with three vendors.
Greg Pagliarulo, directly: the person who builds, secures, and ranks your systems. A small dedicated team covers off-hours and larger projects. No call centers, no ticket queues, no one to be transferred to.
Ready for a team that handles all of it?
Prefer to pick a time? Book an appointment →
Or call (978) 885-1819 If we are on a job, leave a message and you will hear back the same business day.